Shipping policy

Shipping Policy

Welcome to LuxeNook. We are committed to delivering your orders safely and on time across India. Please read our Shipping Policy carefully.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 4–7 business days
  • Other Locations: 5–10 business days

Delivery times may vary depending on courier availability, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.
  • We may offer free shipping on selected products or promotional campaigns.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS
  • Tracking details (if available)

Customers can track their orders through the courier partner’s tracking system.

5. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally happen due to:

  • High order volumes
  • Weather conditions
  • Logistics issues
  • Remote delivery locations

If your order is significantly delayed, please contact us at luxenooksupport@gmail.com.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.
LuxeNook will not be responsible for failed deliveries due to:

  • Incorrect address
  • Wrong phone number
  • Customer unavailability

Additional shipping charges may apply for re-delivery.

7. Damaged Packages

If you receive a damaged package:

We will review the issue and assist you accordingly.

8. International Shipping

Currently, LuxeNook ships only within India unless otherwise stated on the website.